Terms & Conditions
Effective Date: September 9, 2025
Legal Entity: Nine Pilates Inc. (“Nine Pilates”, “we”, “our”, or “us”)
Address: 511 Lacolle Way, Orléans, Ontario, Canada
Contact: info@ninepilates.com
1. Agreement to Terms
By accessing our website, creating an account, booking classes through Momence (or any other platform), or purchasing any services from Nine Pilates, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use our services.
2. Services Offered
Nine Pilates provides reformer Pilates group classes, semi-private (two-client) sessions, private one-on-one training sessions, memberships, class packages, workshops, and related offerings. Services, schedules, and instructors may be modified without notice at any time in our discretion and are subject to availability.
3. Bookings and Attendance
All classes and sessions must be booked and prepaid through Momence, or such other platform(s) as we may direct from time to time. Bookings are confirmed only once payment is successfully processed in full. For safety reasons, clients arriving more than five (5) minutes after the scheduled start time will not be admitted. In this case the late cancellation / no-show policy will apply. Failure to attend a booked class or session without cancellation is considered a no-show. Grip socks are mandatory for all classes.
4. General Conduct and Participation
Clients must always behave respectfully toward staff and fellow participants at all times. Harassment, abuse, discrimination, threats, or unsafe conduct may result in immediate removal and termination of services without refund. Clients must also comply with studio etiquette rules, including silencing mobile phones and refraining from photography or recording during class unless expressly permitted by an instructor. Nine Pilates is an 18+ facility; clients aged sixteen (16) or seventeen (17) may participate only with signed parental or guardian consent. No children or minors may remain in the studio during classes. Government-issued identification may be requested to confirm eligibility.
5. Memberships and Packages
Memberships and class packages are non-transferable and may not be shared. All memberships renew automatically at the end of each billing cycle unless canceled in accordance with the applicable Membership Agreement and the Studio Policies. Certain memberships may require a minimum commitment, which will be disclosed at purchase. Rules regarding freezes, cancellations, expiries, and notice requirements are further outlined in the Studio Policies, which are incorporated into these Terms. Unless otherwise specified (e.g., Founders Membership), all memberships and class packages begin on the date of purchase, and the applicable expiry or billing cycle is calculated from that date.
6. Pricing and Payment
All prices are listed in Canadian dollars (CAD) and are subject to HST. Payments are processed securely via Stripe through Momence, or such other platform(s) as we may direct from time to time. By purchasing a membership, you authorize Nine Pilates to process recurring charges until canceled in accordance with the Membership Agreement. We reserve the right to adjust pricing for recurring memberships with at least thirty (30) days’ notice. However, members who have purchased a Founders Membership or any other membership with a “locked rate” guarantee will retain their original pricing for as long as their membership remains active and in good standing, absent any requests for downgrades or upgrades.
7. Refunds and Consumer Rights
All sales are final except where required by law. Details regarding refunds, credits, freezes, and transfers are set out in the Studio Policies, which form part of these Terms. Nothing in these Terms limits your rights under Ontario’s Consumer Protection Act, 2002, which provides protections that cannot be waived. Questions regarding your rights may be directed to info@ninepilates.com or by mail to Nine Pilates Inc., 511 Lacolle Way, Orléans, Ontario.
8. Health and Safety
You are solely responsible for ensuring you are medically fit to participate in Pilates classes and related services. Clients should consult a healthcare provider as needed and provide written medical clearance where required, including in cases of high-risk pregnancy, postpartum recovery (less than 12 weeks), or recent surgery or injury. Clients must disclose any injuries, conditions, or pregnancy/postpartum status to the instructor prior to each class and promptly notify us of any changes in health status.
Our instructors provide fitness guidance only; nothing offered during classes constitutes medical advice or a substitute for professional medical treatment. Nine Pilates may, in its discretion, modify exercises, request medical clearance, or refuse participation where safety is at risk.
Nine Pilates is not responsible for lost, stolen, or damaged personal belongings. In the event of a medical emergency, you authorize us to obtain emergency medical treatment on your behalf, and you accept responsibility for all associated costs.
9. Liability and Waiver
Participation in Pilates classes and use of related equipment involves inherent risks. By attending, you voluntarily assume all risks associated with physical activity.
You agree to release and hold harmless Nine Pilates Inc., its directors, officers, instructors, contractors, and staff from any liability for injuries, illness, conditions, damages, or losses arising from participation, except where prohibited by law. A signed Liability Waiver, delivered through Momence or in-studio, is required prior to participation.
To the maximum extent permitted by law, Nine Pilates’ aggregate liability for any claims shall not exceed the greater of CAD $100.00 or the total amounts you paid to us in the one (1) month preceding the claim. Nine Pilates is not liable for indirect, incidental, special, or consequential damages.
You further agree to indemnify and hold harmless Nine Pilates and its personnel from any claims, expenses, or legal fees arising from your breach of these Terms, misuse of services, or violation of applicable law.
10. Intellectual Property
All content and services provided through our website, social media, and classes—including text, logos, images, videos, and materials—is owned by or licensed to Nine Pilates Inc. You may not copy, reproduce, or distribute any such materials without prior written consent, which may be arbitrarily withheld for any reason.
11. Prohibited Conduct
Clients may not use Nine Pilates’ services for unlawful purposes, engage in abusive or unsafe conduct, or interfere with our website, systems, or scheduling software. Nine Pilates maintains a zero-tolerance policy for harassment, abuse, or discrimination. We may suspend or terminate services without refund for violations of any policy.
12. Third-Party Services, Accounts, and Communications
If you create an account through Momence or related platforms, you must provide accurate information, safeguard your login credentials, and notify us promptly of unauthorized use. You are responsible for all activity under your account, and for familiarizing yourself with the applicable terms and policies of any third-party services or platforms.
All purchases are made in Canadian dollars and are for personal use only. We may correct typographical or pricing errors, and cancel or refund any affected transactions in our sole discretion. Visual representations of products may vary depending on various factors such as screen settings, lighting, manufacturing processes, etc.
By creating an account or booking services, you consent to receive transactional communications (such as confirmations and reminders). You may opt out of marketing communications at any time, but transactional notices are required to deliver the services.
13. Modifications to Services and Terms
Nine Pilates reserves the right to modify schedules, services, pricing, or these Terms at any time without notice. Material changes may be posted on our website or communicated by email. You agree that continued use of our services after such changes shall constitute acceptance.
In circumstances beyond our reasonable control—including but not limited to extreme weather, power outages, epidemics, strikes, or government actions—Nine Pilates will not be held liable for delays or failures in providing services.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy, available on our website. Third-party platforms we use, such as Momence and Stripe, maintain their own terms and privacy practices, which also apply.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada. Any disputes shall be resolved exclusively in the courts of Ottawa, Ontario.
16. General Provisions
These Terms, together with the Studio Policies and any applicable Waiver and Membership Agreement, constitute the entire agreement between you and Nine Pilates Inc. If any provision is found invalid, the remainder will remain enforceable. Failure to enforce a provision does not constitute a waiver. Clients may not assign these Terms without our consent; we may assign them to an affiliate or successor. Any claim must be commenced within two (2) years of accrual. Section headings are for convenience only and do not affect interpretation.
17. Contact
For questions regarding these Terms, please contact:
info@ninepilates.com
Nine Pilates Inc., 511 Lacolle Way, Orléans, Ontario, Canada